Refund policy

At TALKYTOES, every pair of footwear is carefully handcrafted and thoroughly inspected before dispatch. As each product is made for you with great care, we do not offer returns or refunds once an order has been delivered.

Customised and Handmade footwear made for you

So:

No Returns - No Refunds - No Cancelation :

  • All purchases are final.
  • No cancelation after the order is placed.
  • We do not accept returns for change of mind or personal preference.
  • We do not provide refunds once an order has been placed and delivered.

Product Images & Colour Disclaimer

At Talkytoes, we use professional photography and AI-assisted image enhancement to improve the presentation of our product images. While we make every effort to represent our footwear accurately, slight variations in colour, texture, finish, or appearance may occur due to lighting, photography, screen settings, and image enhancement.

The actual product received may therefore vary slightly from the images shown on the website.

Exchange

We offer size exchange.

To be eligible:

  • Request a size exchange within 3 days of delivery.
  • The product must be unused, unworn, and returned in its original packaging with all tags intact.
  • The requested size must be available in stock.
  • Customers are responsible to pay for the shipping charges for both the return and reshipment in case of a size exchange.
  • No refund and no exchange in (Lucky sizes | Loot offer | Sale) collection.

     

  • If TALKYTOES has shipped the correct size as ordered by the customer, we reserve the right to decline a size exchange request.

    Any size exchange, where applicable, is subject to TALKYTOES' approval and availability of the requested size. Shipping charges for approved size exchanges may be borne by the customer.

Exchange for Damaged, Defective or Incorrect Items

We offer exchanges if you receive:

  • A damaged product.
  • A defective product.
  • An incorrect product.

Important: To be eligible for an exchange, you must record a continuous, unedited video while opening the sealed parcel. The video must clearly show the sealed package before opening and the condition of the product inside.

TALKYTOES reserves the right to decline or reject any exchange or replacement request if the required videos, photographs, documentation, or other conditions are not met to our satisfaction.

All exchange or replacement requests are subject to verification and approval by TALKYTOES. Decisions will be made based on the condition of the product, packaging, and evidence provided by the customer.

Claims without a valid parcel opening video will not be accepted.

All claims for damaged, defective, or incorrect items must be reported within 24 hours of delivery by emailing shop@talkytoes.com with:

  • Your order number.
  • The parcel opening video.
  • Clear photos of the product (if requested).
  • After 24 hours no such claims will be entertained.

Handcrafted Product Disclaimer

Each TALKYTOES pair is individually handcrafted and may feature subtle variations in texture, finish, embellishment, or detailing. These are natural characteristics of handmade footwear and make every pair unique.

As handcrafted footwear involves delicate handwork and embellishments, with regular use, certain embellishments or detailing may naturally loosen or come off over time. Proper care and usage are recommended to maintain the appearance and finish of your footwear.

Exchange Approval

All exchange requests are subject to verification and approval by the TALKYTOES team. We reserve the right to reject any request that does not meet the above conditions.

Contact Us

For exchange-related assistance, please contact us:

Chat on Whatsapp: 917710115111

Email: shop@talkytoes.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

Thank you for choosing TALKYTOES. We are committed to delivering premium handcrafted footwear and ensuring a quality shopping experience.